Oilcode Dispute Resolution Adviser (DRA)

UPDATE: Please note from 1 December 2016 onwards, a new office will perform the role of Oilcode Dispute Resolution Adviser. Please visit www.oilcode.com.au or call 1800 476 706 for any enquiries.

This is the official site of the Oilcode Dispute Resolution Adviser (DRA) which provides a central point of contact for distributors, wholesalers and retailers who are in dispute over the supply of motor fuel in Australia.

The DRA has been appointed by the Department of Industry. The Oilcode is a mandatory Statutory Regulation under the Federal Competition and Consumer Act 2010 (formerly known as the Trade Practices Act 1974).

Disputes can be resolved with the assistance of the DRA more quickly and cheaply than if the parties engage in court based approaches. Other benefits to the parties in using the DRA service is that the process is confidential, the parties can maintain an ongoing relationship and they can develop solutions that best meet their needs.

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